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Customer Service
We strive to make your online experience the best possible. That is why we staff real people - working in our physical stores and answering our customer service phone lines. We staff experts in vintage hardware, metalsmithing and vintage glassware with real experience in hand finishing items.
If you need help with selections or information about our products - we are here to help (877) 544-9887 (USA Only) or (734) 544-9887 during our business hours Monday through Friday, 10:00 am – 5:00 pm Eastern Standard Time.
Contact Us
For Ordering or Product Information:
Toll Free (USA): 1-877-544-9887
Outside the USA: 1-734-544-9887
For Questions About Existing Orders:
email: sales@bestdoorknobs.com
BestDoorKnobs
110 West Michigan Avenue
Ypsilanti, Michigan 48197
Hours: Monday - Friday, 10 a.m. to 6 p.m.
Quick Ship
We strive to process stock items within one to two business days, however, quoted shipping times do not include product processing times and we do not guarantee shipping estimates provided to us by various carriers. Processing times are product specific and the exact times are shown on the product pages. Special finishes can take longer. lookintheattic & company utilizes a variety of shipping methods including the UPS Standard Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air Saver. Please refer to our section on Shipping Charges for more detailed information. Orders shipping to remote locations, including but not limited to Alaska and Hawaii, can take signifcantly longer to arrive.
Occasionally popular items ordered online will go out of stock. When this happens, we will let you know as soon as possible (usually within 24 hours) and give you the option of canceling all or part of your order, or placing the out-of-stock items on backorder.
Payment Options
We accept Visa, MasterCard, Personal Checks or Money Orders. Both Credit or Debit cards may be used for all online purchases. Please call us Toll Free (877) 544-9887 (USA Only) or (734) 544-9887 Monday through Friday from 10:00 am – 6:00pm Eastern Time to place an order with a personal check or money order. Personal checks may be held for up to 7 business days prior to shipping.
Our Secure Shopping Cart
When you find an item you wish to purchase, simply click the "Add to Cart" button located on each product page. Once you have completed adding all the items you wish to purchase, you may then proceed to the online checkout process. You may also view the items that are in your shopping cart by clicking on the "shopping cart" button on the top of the page.
The shopping cart keeps your items in it until you remove them. To remove any item in the cart, it may be removed from the "View Cart" screen by clicking on the 'remove from cart' text next to the item.
To check out - you need only click on the red "Checkout" button. You will be able to enter your shipping information, check shipping costs and review all information before sending the order. Once the order is placed, you'll be able to check your order status online, track shipments and more. Your order will only be placed when you've clicked on the "Send Order" button and an order confirmation e-mail will be sent to you immediately after placing your order.
Shipping Information
We ship Worldwide. Shipping is Free for any domestic USA order over $100.00 (excluding Alaska, Hawaii and Territories). We strive to ship all of our items within one to two business days. For orders under $100.00, please refer to our Shipping Charges section for further details.
We ship our items Worldwide; however, the online shipping system is only valid for shipments to the United States and its Territories and Canada. International shipping options include our costs to clear the United States Customs but may not include other taxes and duties that are destination-specific and may apply.
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